Legal
Refund & Cancellation Policy
Last updated: 5 August 2026
This policy explains how to cancel a CarCare Digital subscription, when we issue refunds, and how statutory consumer rights apply. It forms part of our Terms of Service.
Where the consumer law of your country gives you stronger rights than this policy, those rights prevail.
1. Scope
This policy covers paid CarCare Digital plans: Plus and Pro for private drivers, and Business for workshops, dealers, rental companies, and fleets. It applies to card payments made through our payment processor and, where offered, to manual or crypto activations. The Free plan carries no charge, so nothing is refundable for Free usage itself.
2. How billing works
Paid plans are billed in advance for each billing period — monthly or annual, as selected at checkout. Card payments are processed by Lemon Squeezy. Taxes may be added depending on your location and the processor's rules. Subscriptions renew automatically at the end of each period until you cancel renewal. Manual or crypto activations run for a fixed term and simply expire, returning the account to Free.
3. How to cancel
You can cancel renewal yourself at any time: 1. Open Billing in your account. 2. Open the customer portal and cancel the subscription. Cancelling online is as simple as subscribing — you do not need to contact support first. If you cannot reach the portal, email us and we will cancel renewal for you and confirm in writing. After cancellation you keep paid features until the end of the period you already paid for, then the plan returns to Free. Cancelling a subscription does not delete your account, vehicles, or documents.
4. Right of withdrawal for EU and EEA consumers
If you are a consumer in the EU or EEA, you have 14 days from concluding the contract to withdraw without giving a reason. Because paid features are unlocked immediately, we ask for your express consent to begin performance at once and for your acknowledgement that you lose the withdrawal right once the service has been fully performed. Where performance has only partly taken place, you may owe a proportionate amount for the period used. To withdraw, use the cancellation function in Billing or send an unambiguous statement to [email protected] with the subject “Withdrawal”. Include your account email and the date of purchase. We confirm receipt with a timestamp and reimburse any amount due within 14 days of that confirmation, using the original payment method.
5. Refunds — general rule
CarCare Digital is a digital subscription delivered immediately after purchase. Outside the statutory withdrawal period and the cases listed below, fees for a period already started are generally non-refundable, and we do not refund unused time within a monthly period.
6. When we do refund
We refund in full or in part, at our discretion or where the law requires it, for example: • Duplicate charges or a billing error on our side. • A charge taken after a cancellation that should have prevented it. • A prolonged outage attributable to us, where a credit or partial refund is the fair outcome. • Annual plans cancelled within 14 days of the first payment, where the statutory withdrawal right applies. • A paid feature that did not work as described and that we could not fix within a reasonable time. For annual plans cancelled after the withdrawal period, we may offer a pro-rata credit for whole unused months as a goodwill measure. This is not an entitlement.
7. What we do not refund
• Periods already elapsed, and partial months on monthly plans. • Charges where the account was suspended or terminated for breach of our Terms. • Crypto or manual activations after the term has started, except where required by law — exchange-rate and network fees are never recoverable. • Third-party costs you incurred separately, such as bank or provider fees. • Dissatisfaction with results of the AI assistant, which is informational by nature.
8. How to request a refund
Email [email protected] with the subject “Refund request” and include: • the email address on your account • the payment date and amount • the plan name (Plus, Pro, or Business) • the invoice or receipt reference, if you have it • a short description of the reason We acknowledge requests within 2 business days and decide within 5 business days, asking for clarification only when necessary. Approved refunds are returned to the original payment method through the payment processor; your bank may need several additional business days to post the funds.
9. Business, workshop, and fleet subscriptions
Business plans are commercial contracts. Statutory consumer withdrawal rights do not apply to purchases made in a business capacity. Cancellation stops renewal at the end of the current term, and fees for the current term remain payable. Where we agree custom terms, a longer commitment, or invoiced billing in writing, those terms take precedence over this section.
10. Chargebacks
Please contact us before disputing a charge with your bank. We can usually resolve billing problems faster than a chargeback, and a dispute freezes the payment while it is investigated. Unfounded chargebacks may lead to suspension of paid features while we review the case. We will always provide the transaction records needed to resolve a legitimate dispute.
11. Your statutory rights
Nothing in this policy limits mandatory consumer rights under applicable law, including rights relating to services that are not supplied as described. If a provision of this policy conflicts with those rights, the law applies.
12. Contact
Billing, cancellation, and refunds: [email protected]